Whether you're from a different generation or live a unique lifestyle, at Maybank Investment Bank we all share the same vision. Let's unleash the roar of possibility and break new ground together!

Executive/Senior Executive, Customer Services, Retail Brokerage

Hồ Chí Minh

JOB PURPOSE

Due to the specific nature of the role, prefer candidates who have at least 3–4 years of experience/knowledge in the securities field, with the aim to:

Ensure customer satisfaction by providing timely support and responses to inquiries/requests.
Execute client requests in accordance with the Company’s service and product procedures to meet client needs, ensure accuracy, and deliver satisfaction.
Advise on suitable products and services tailored to each client.

RESPONSIBILITIES

1. Responding to Inquiries & Handling Complaints

Master internal procedures to efficiently resolve client inquiries.
Be well-versed in trading applications to guide clients.
Handle client complaints and requests, promptly propose solutions and alternatives, and follow up to ensure issues are fully resolved.

2. Supporting Business-Related Operations

Receive and place orders as per client requests and Company policies.
Guide clients through online securities account opening and provide support until account setup is completed.
Manage client information and perform tasks related to financial services/electronic transactions for clients.

3. Conduct customer needs surveys to improve the quality of customer service

Carry out periodic surveys to capture customer needs, as well as services and products of competitors.

4. Proactively propose solutions to develop the department’s work and provide input to address issues arising during the execution of tasks.

5. Depending on the company’s timeline/projects, participate in projects with assigned roles such as system testing, and support the implementation of related tasks as required by the project.

6. Update internal reports according to procedures & perform other tasks as assigned by the Head of Business Support Department.

Carry out periodic or ad-hoc reporting as assigned by the Head/Deputy Head of Department.

REQUIREMENTS

1. Education

Bachelor’s or College degree – preferably in Finance or Marketing.

2. Professional Experience

3–4 years of relevant experience in business support/client services within financial services.
Experience in securities is a strong advantage.

3. Certifications (as required by regulations)

Securities Brokerage License; or
Completion of the following 4 modules:

- Fundamentals of Securities and the Securities Market
- Securities Law and the Securities Market
- Securities Analysis and Investment
- Securities Brokerage and Investment Advisory

4. Skills & Competencies

Strong communication and interpersonal skills.
Proficiency in English communication is an advantage.
Detail-oriented, organized, with the ability to work independently and in teams to meet deadlines.
Proactive, open-minded, and committed to integrity.
Proficient in MS Office; strong Excel skills are an advantage.
Teamwork capability and strong presentation skills are a plus.

Senior Executive/Associate, Institutional Sales, Institutional Brokerage

All location

JOB PURPOSE

The Senior Executive/Associate will support the Institutional Equities Sales’ team in servicing institutional clients by delivering market insights, facilitating client requests, and promoting research and product offerings. This role supports the business by ensuring quality client coverage, contributing to idea generation, and helping drive institutional flows through timely coordination with internal teams.

RESPONSIBILITIES

Accountability	Supporting Activities	Outcome/ deliverables
Products Market Analysis & Services	Monitor market trends, competitor activities, and financial product developments, ensuring clients are informed about investment opportunities and solutions Support sales and research requests on market trends & intelligence to effectively address clients’ queries and deliver sales products & services Coordinate interactions between clients and analysts	High-quality market (flows, macro, corporate news, etc.) analysis with actionable insights KPI-based & subject to fit to Senior Executive/Associate level
Business Development & Sales Execution Support	Assist in new institutional clients’ onboarding, leveraging networks and market intelligence Track and follow up on corporate access and placement interests Assist senior sales in Implementing targeted strategies to approach and onboard new clients	Smooth coordination between sales, trading and research Timely execution and communication KPI-based & subject to fit to Senior Executive/Associate level
Client Relationship Management	Support senior sales in managing day-to-day institutional client needs and requests Distribute timely research and market updates to clients Maintain relationships with clients, ensuring satisfaction and loyalty	Timely delivery of research and updates Increased client engagement and responsiveness KPI-based & subject to fit to Senior Executive/Associate level
Sales Strategy & Execution	Support in developing and executing sales’ strategies Promote products such as market updates, research reports, block deals, and trading ideas/investment opportunities to clients	Enhanced client engagement and product visibility KPI-based & subject to fit to Senior Executive/Associate level
Client Coverage & Portfolio Management	Comprehensive coverage for assigned institutional clients, including providing bespoke services tailored to their investment strategies. Assist in overseeing account mapping and ensure client coverage is up-to-date and accurate.	High level of client satisfaction and accurate account coverage.

REQUIREMENTS

1. Education

Bachelor’s degree from a well-regarded institution in Finance, Economics, Business Administration or related fields
Must hold or be willing to obtain a valid SSC Brokerage License
Additional certifications/coursework in financial markets would be a plus

2. Experience

3–5 years of experience in institutional sales, equity research, client servicing, or capital markets role
Prior exposure to institutional clients or equity markets is highly preferred

3. Skills & Competencies

Solid knowledge of Vietnam stock market and macro trends
Ability to adapt and learn quickly in a fast-paced environment
Solid communication and presentation skills (both verbal and written)
Excellent in English (verbal and writing)
Knowledge of relevant programs such as MS Office (i.e. PowerPoint, Excel, PowerBI, etc.), data providers (i.e. Fiinpro, Bloomberg, etc.) is a major plus
Organized, detail-oriented, and able to multitask under pressure

Associate/AVP, Risk Management

All location

JOB PURPOSE

To plan and drive the strategic directions to develop, improve and implement risk frameworks, policies, procedures, guidelines, methodologies in MSVN.
Monitoring and reporting all major risk categories (Market Risk, Credit Risk, Non-financial Risk) in alignment with the business objectives of Maybank Investment Bank Group’s aspirations.

RESPONSIBILITIES

Accountability	Supporting Activities	Outcome/ deliverables
Adoption of MIBG’s risk frameworks, policies, procedures, guidelines, methodologies.	To prepare papers for adoption of new risk frameworks, policies, procedures, guidelines and methodologies: To drive the development or to comment in the review and development of all appropriate group frameworks, policies, guidelines / procedures, and methodologies to ensure alignment with local regulatory requirements, local business strategies and suit local operating environment. To get comments/feedbacks from related parties. To prepare required papers for adoption: customisations table, memo for endorsement, approval.	Risk frameworks, policies, guidelines / procedures and methodologies are approved within the timeline.
Implementation of MIBG’s risk frameworks, policies, procedures, guidelines, methodologies.	To customize and submit RAS, KRIs for approval annually.	RAS and KRIs are approved annually.
	To implement the risk frameworks, policies, guidelines / procedures and methodologies to identify, measure, control and report on all risk categories across the MSVN.	All requirements in frameworks, policies, procedures, guidelines are implemented.
	To maintain market intelligence on recent developments, business intelligence and work with Regional Risk to incorporate the best industry practices (where appropriate) to the frameworks / policies / guidelines.
Risk controls and monitoring	To communicate the risk appetite requirements of the local Board and management to the business sectors and ensure risk appetite statements are implemented in the businesses.	RAS are well communicated with related parties.
	To collaborate with regional risk management to incorporate risk limits/tolerances required for MSVN operations to manage exposures for new business initiatives within approved risk parameters as well as annual risk limits review.	All issues are communicated with regional risk.
	To ensure the Risk Appetite is monitored and tracked on a periodic basis and any breaches or changes to the tolerances/thresholds are addressed with reporting to management and action plans	All key risks are monitored and tracked. All action plans are implemented.
Manage the Margin Financing business (supporting role)	To review and get approval of Marginable list quarterly or in ad-hoc cases based on request from Retail. To review and recommend Credit and Trading limits for customers, group of customers and counters for approval. To monitoring and control the total margin exposure, margin exposure of top clients within the approved limits. To keep bad debts within approved risk appetite. To work with Legal, FA, Compliance to recover the overdue loans.	Bad debts are maintained within risk tolerance. All operations run smoothly.
Stresstesting (supporting role)	To contribute to the regional stress testing results of the various business lines and conduct top-down and ad-hoc stress tests.
Report to management and Board (supporting role)	To continuously work to improve the reporting and monitoring process flow to ensure that risk information is transparent and useful to end users (Regulator, Management, EXCO and Board). To ensure all regulatory and required reports (including stress test reports) are provided within timeline.	Reports are provided on time.
Work with External	To work with the Governance and Assurance to address any regulatory and audit requirements from a monitoring and reporting perspective.	Regulatory and audit requirements are addressed.
Performs other duties as assigned by Head of Risk	As request.	All duties are well done.

REQUIREMENTS

1. Qualifications

Lead risk disciplines: Credit Risk, Market Risk, Nonfinancial Risk (Operational Risk, Business Continuity Risk, Outsourcing Risk …) with at least 5 years of experience.
University degree.
Expert knowledge of Equities products.
Knowledge of implementation of risk systems.

2. Competencies

Discipline and honesty.
Communication skill.
Logical thinking skill.
Team work.
Data processing.
Excel and other software skill.

Executive, E-Commerce Services, Retail Brokerage

Hồ Chí Minh

JOB PURPOSE

Work as Digital Products Quality Control on online trading products including Web Trading, Mobile Trading in Securities field.
Use test tools to create and execute detailed test cases/scripts before go- live and launching
Coordinate with the programming team in fixing bugs and reporting details to the Project Manager or other stakeholders depending on the project.
Design test cases for software based on project requirements, make testing reports, manage documents related to testing activities.
Create testing guidelines and standards.
Propose solutions to fix bugs and avoid bugs.
Closely cooperate with the Developer team in testing activities. Support the related department to use online trading products conveniently.
Coordinate with IT department and vendors to implementation the online trading products.
Operate, maintain online trading products in a stable manner.
All KPIs and detailed scope of work will be assigned by Head of E-commerce Services ’s department;
Implement the arising work by the Head of department.

RESPONSIBILITIES

1. Maintain Trading Platforms

Manage, operate, monitor the stability of the Online Platforms.
Maintain system daily operations & give advise to any issue occurred.

2. Develop Trading Platforms

Enhance online platforms more friendly and convenient to users.
Share/assign tasks on update packages as well as supervise work of assignees and keep them up-to-date with their work with the aim that shared tasks are completed as per plan.

3. Incident Management

Manage incident to track tickets, follow the resolution and related papers/reports.
Propose solutions to fix bugs and avoid bugs.

4. Digital Product Reports/Documents

Supply reports within enough data on time.
Make the documents to align with Change Management related to fix bugs, enhancement, new products.

REQUIREMENTS

1. Qualifications/Certifications

University degree in Computer Science, Engineering or related fields (Major in Economics/ Finance/ Banking/ is advantage).
Have good knowledge of all functions and aspects of the product.
Proficient in using measuring tools and analyzing results.
At least 3 years of experience in software product testing.
Have basic knowledge of computers, basic office software, software installation, internet usage.
Good knowledge of stock market is advantage.
Know how to use bug tracking tools.
Have programming knowledge: SQL, HTML, CSS.

2. Competencies

Knowledge: Understanding of professional expertise, Fair English
Skills: Analytical, problem-solving and decision-making; Relationship building; Change management; Result-oriented thinking; Teamwork; Organizational and time management; Self-study, self-improvement; Working in high pressure environment.
Attitude: Meticulous, careful; Sharp; Persistent.

Branch Director, Dong Nai Branch, Retail Brokerage

Đồng Nai

Job Purpose

To represent MSVN in the specific location (Dong Nai Branch).
To run and manage the business activities in the specific location (Dong Nai Branch) for MSVN.
To develop and monitor the dealers and customers network in order to expand the market share of MSVN
Ensure all of operations processes were followed in line with the Company’s process.
Recruitment, training, development human resources in the specific location (Dong Nai Branch).
Evaluate competencies to analyze data, create ideas, propose, tracking and adjusting any program, promotion to motivate team member and engage MSVN’s client for growth.

Principal Accountabilities

Manage business activities

- In charge in P/L of the specific location (Dong Nai Branch).

- In charge in business management of the specific location (Dong Nai Branch).

- Gather market information, competitive status, etc. in the management area; through analyzing and offering business solutions to ensure efficient use of resources and help maintain and grow market competitiveness.

- Expand client network in - Manage the IT, people management (if any) in the branch.

Recruitment activities

- Find and recruit any potential Investment Consultant and Sales.

- Training, tracking, developing, motivating Branch’s staff.

- Ensure all of staff understand of MSVN’s culture, vision and core value.

- Ensure all of sales / IC staff meet their monthly / quarterly / yearly targets.

Comply in running operation process

- Knowledge in regulation requirement and company process.

- Ensure all operation process run in Branch will be comply with regulation and company.

- Report any abnormal transaction of client / staff in branch to Center office.

- Avoid human error of operation staff.

- Manage the IT, HR staff (if any) in the branch.

Enhance the image of MSVN in the local

- Run and manage all activities to enhance the image of MSVN in the local.

- Propose any investment to increase MSVN’ brand in the specific location (Dong Nai Branch).

- Ensure professional image of Branch’s staff.

Manage in term of credit risk

- Propose special margin loan to specific client (including individual and institutional client).

- Ensure relationship with all of listed companies the specific location (Dong Nai Branch).

- Tracking and managing margin activities of Branch’s clients to manage in credit risk.

Qualification

Resident of the specific location (Dong Nai Branch).
Bachelor/Master Degree
Stock brokerage license.
Comprehend the financial/economic knowledge
At least 03 year experience in relevant financial fields like stock, banking, auditing, …
Grasp business law to manage the branch

Competencies

General management: planning, organized, managing and good communication skills
Good customer service.
Working in high pressure environment
Teamwork/Independent working ability
Fluent in English communication is a plus
Good knowledge in Economics, Banking & Finance
Ability to function as an effective team member
Proficient in Excel & computer skills
Excellent planning and organization skills
Character: proactive, confident, creativeness, decisiveness and trust-worthy

Whether you're from a different generation or live a unique lifestyle, at Maybank Investment Bank we all share the same vision. Let's unleash the roar of possibility and break new ground together!

JOB PURPOSE

Contact us