The Business Support Supervisor is responsible for overseeing Business Support operations to ensure compliance with company policies, procedures, and regulatory requirements. This role drives operational excellence through process improvement initiatives, system enhancement projects, and effective governance while supporting the training and capability development of Retail employees. The position plays a critical role in ensuring efficient product operations and delivering high-quality support to Retail business activities.

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Key Responsibilities

1. Product Operations Management

• Oversee the registration, setup, and operational administration of Retail financial products.
• Review and process fee and interest rebate calculations for eligible customers.
• Conduct periodic reviews of customer participation in products and services.
• Prepare management reports and customer data analysis related to financial product utilization.
• Monitor operational performance and recommend solutions to improve efficiency and minimize errors.

Expected Outcomes

• Accurate and timely execution of operational activities.
• Improved service quality and operational efficiency.
• Reduced processing errors and operational risks.

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2. Process Governance & System Testing

• Develop, review, and update operational procedures, guidelines, and registration forms for Retail programs.
• Participate in User Acceptance Testing (UAT) and system validation activities for new product launches and system enhancements.
• Identify process gaps and propose improvement initiatives.
• Collaborate with stakeholders to implement process and system optimization projects.

Expected Outcomes

• Well-documented and compliant operating procedures.
• Successful implementation of new products and system enhancements.
• Increased process effectiveness and operational productivity.

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3. Training & Capability Development

• Conduct onboarding training for new Business Support employees.
• Deliver training programs on new products, services, policies, procedures, and regulatory updates.
• Develop training materials, presentations, user guides, and assessment tools.
• Support product and service training programs for Retail staff in coordination with the Human Resources Department.
• Act as a subject matter expert and provide guidance on products, services, and operational procedures.

Expected Outcomes

• Employees are equipped with up-to-date product and operational knowledge.
• Consistent understanding of policies, procedures, and regulatory requirements.
• Enhanced competency and productivity of business support teams.

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4. Stakeholder Coordination & Business Support

• Serve as a key contact point for product and operational inquiries from internal stakeholders.
• Collaborate with cross-functional teams in the implementation of company-wide projects and initiatives.
• Prepare reports and business information requested by management, regulatory authorities, and relevant departments.
• Coordinate with internal teams and vendors to investigate and resolve system-related issues.
• Compile and provide documentation required for audits, inspections, and regulatory reviews.

Expected Outcomes

• Effective collaboration across departments.
• Timely resolution of operational and system-related issues.
• Strong support for Retail business operations and strategic initiatives.

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Job Requirements

Education

• Bachelor's Degree in Finance, Banking, Business Administration, Economics, or other related disciplines.

Experience

• Minimum 6 years of relevant experience in Business Support, Operations, Product Management, Retail Banking, Securities, or Financial Services.
• Proven experience in process management, operational control, system testing, and project implementation.
• Experience in training delivery and staff development is highly preferred.

Certifications

Mandatory:

• Securities Brokerage Certificate.
• Derivatives and Derivatives Market Certificate.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Intermediate English proficiency (written and verbal).
• Strong analytical, problem-solving, and reporting skills.
• Detail-oriented, highly organized, and committed to accuracy.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Strong sense of accountability and integrity.
• Ability to perform effectively under pressure and meet tight deadlines.

Job Purpose

Manage the end-to-end Covered Warrants (CW) business, including issuance, market making, pricing, risk management, and proprietary trading activities. Partner with Sales, Structuring, Compliance, Risk, and regional teams to drive profitability, maintain market liquidity, and support business growth.

Key Responsibilities

• Manage the daily trading and lifecycle of Covered Warrants.
• Perform market-making activities to ensure continuous liquidity and orderly trading.
• Price and quote CW products accurately and competitively.
• Develop and execute trading strategies to optimize profitability and manage risk.
• Monitor portfolio Greeks, P&L, and risk exposures within approved limits.
• Ensure accurate position keeping and minimize trading errors.
• Collaborate with Structuring and Sales teams to support new product launches and business growth.
• Support reporting, documentation, and business continuity requirements.

Requirements

Education

• Bachelor's Degree or Professional Qualification in Finance, Economics, Mathematics, or related fields.
• Preferred background in Equity & Commodity Derivatives, Treasury Derivatives, Market Making, Proprietary Trading, Product Origination, or Equity Business.

Experience

• 5-7 years of relevant experience in derivatives trading, market making, Covered Warrants, structured products, or proprietary trading.

Certifications

• CFA Level II (passed or in progress).
• Securities Practicing Certificate issued by the State Securities Commission of Vietnam.
• Required regulatory trading certifications.

Job Purpose

We are looking for a Senior Compliance Officer to support regulatory compliance, governance, compliance monitoring and advisory activities. The role will work closely with business and support functions to ensure compliance with regulatory requirements and internal policies while supporting the implementation of an effective compliance framework.

Key Responsibilities

• Provide compliance advisory support on regulatory requirements, policies, procedures, and day-to-day business activities.
• Monitor regulatory developments and support the implementation of regulatory changes.
• Review and update compliance policies, procedures, and governance frameworks.
• Support compliance assessments for new products, services, and business initiatives.
• Conduct compliance reviews, testing, monitoring, and thematic assessments.
• Identify compliance risks, control gaps, and recommend remediation actions.
• Coordinate regulatory reporting, inspections, and requests from regulatory authorities.
• Support compliance training and awareness initiatives across the organization.
• Prepare compliance reports, management updates, and related documentation.
• Work closely with Legal, Risk, Internal Audit, and business stakeholders on compliance matters.

Requirements

• Bachelor's degree in Law, Finance, Banking, Economics, or a related field.
• 3-5+ years of experience in Compliance, Risk Management, Internal Audit, Governance, Regulatory Advisory, or related functions within financial services.
• Good understanding of financial services regulations and compliance frameworks.
• Experience in compliance monitoring, advisory, governance, assurance, or regulatory projects is an advantage.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Fluent in English

Preferred Qualifications

• Experience in securities, banking, asset management, or other regulated financial institutions.
• Professional certifications in Compliance, Risk, AML, Audit, or related disciplines are an advantage.